Yes. Our labels are intentionally unbranded, with your details listed as the practitioner so your patients only associate their prescriptions with your clinic, and not some 3rd-party dispensary.

However if you’d like to strengthen your branding even further, you’re welcome to send us your own labels or stickers, and we’ll happily apply them to all your patient orders at no extra cost.

For our Diamond Partner Practitioners (total spend over $6,000), we also offer a complimentary label printing service, where we can print your clinic logo or text directly onto our labels.

Unlike other online dispensaries, we don’t typically collect payment from your patients. Since we also use unbranded labels, and never post out receipts, our services as your supplier are always 100% hidden. This gives you full control to set your own retail pricing and receive your margins immediately.

In our experience, most practitioners charge around $65 for a 200mL liquid herbal formula, or $160 for a 500mL formula, with a surcharge for premium herbs. Don’t forget to add on the cost of postage—$8.90 for 1 bottle, or $11.90 for express.

You collect payment directly from your patient, then pay us the wholesale price. The difference between your retail price and our wholesale price is your margin.

Your margin reflects the time, expertise, and clinical judgement involved in preparing your patient’s prescription.

For compounds, we offer a free compounding calculator to help you determine the cost in advance.

There are a few simple ways practitioners choose to handle patient payments:

1. FIXED RETAIL PRICE (recommended for simple orders)

Charge a standard price for common formulas (e.g. $160 for a 500mL herbal mixture). Since you know your retail price in advance, you can collect payment at the time of the consultation or shortly afterwards. Once payment has been received, simply place the order with us at the wholesale price.

2. SIMPLE MARKUP (recommended for complex orders)

Place the order with us as normal and select Bank Transfer / PayID at checkout. We will hold your order for up to 7 days, giving you time to confirm your retail price and collect payment from your patient. Once they have paid you, simply transfer the wholesale amount to us and we will process the order.

This method works well for complex prescriptions or formulas containing premium ingredients, where the final retail price may vary.

3. FORWARD OUR INVOICE (when no markup is needed)

You can also forward our invoice to your patient to pay us directly. However, this will reveal us as your supplier and the wholesale price will be visible, meaning you won’t be able to apply a markup.

This option can be used for family or friends, or when practitioners prefer not to manage the payment themselves.