Inner Bloom Dispensary ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information from you in a variety of ways when you interact with our website. This includes:

Personal Information

• Contact Information: When you create an account, place an order, or contact us, we collect information such as your name, email address, phone number, and postal address.
• Payment Information: When you make a purchase, we collect payment details including your billing address and payment method. We use third-party payment processors to handle these transactions securely.
• Patient Information: As part of our service, we may collect limited patient information necessary for the dispensing and shipping of our products. This information may include patient names and shipping addresses. We do not store or use this patient information for any purpose other than fulfilling the order requirements.

Non-Personal Information

• Log Data: Our servers automatically collect information such as your IP address, browser type, operating system, referring URLs, and the pages you visit on our site.
• Cookies: We use cookies and similar technologies to collect information about your browsing activities on our site and to improve your user experience.

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Improve Our Services

• To process your orders and provide customer support.
• To personalise your experience on our website.
• To enhance the functionality and user-friendliness of our website.

To Communicate with You

• To send you updates and information related to your orders.
• To inform you about promotions, special offers, and new products (you can opt out of marketing communications at any time).

To Maintain Security and Compliance

• To protect our website and users from fraud and abuse.
• To comply with legal obligations and enforce our terms and policies.

How We Share Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and website hosting.

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our users.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.

Patient Information

As part of our services, we may collect and process patient information provided by our customers solely for the purpose of dispensing and shipping our products. This information is treated with the highest level of confidentiality and is only used as necessary to fulfill the order. We do not store patient information beyond what is required for the transaction and do not use it for any other purposes.

Security of Your Information

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices and Rights

Access and Update

You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.

Opt-Out

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any email or contacting us.

Cookies

Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies, but this may affect the functionality of our website.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

International Transfers

If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia where our servers are located. By using our website, you consent to any such transfer of information outside your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.